How the desk works

Ask in plain words, in English or French. The desk looks the answer up in what your account in the WLTD app opens, says where it found it, and usually replies within a minute — here, and by email.

What it does

What it passes to Simon

Decisions, promises, anything to send or change, anything that is not written down, and anything that is not about WLTD. The desk says when it does, rather than guess.

What it can't do

Change anything. It only reads — it cannot edit, move, share or delete a file, a document or a catalogue record.

See more than you can. It reaches exactly what your account opens in the WLTD app, and nothing else, whatever a question says.